I remember booking a last-minute trip and calling 877-297-0699 for help, only to realize that I could easily request my upgrade directly on the United app. That’s when I discovered how simple, convenient, and surprisingly effective it can be to manage upgrades from my phone — no waiting on hold required.
If you’ve ever wondered how to request an upgrade on the United app and maximize your chances of getting it cleared, this guide walks you through each step.
The United app allows you to request several types of upgrades:
Complimentary Premier Upgrades (CPU): Available for eligible elites on domestic flights.
PlusPoints Upgrades: Flexible points for Premier Platinum and 1K members on domestic and international routes.
MileagePlus Award Upgrades: Paid or mileage-based upgrades that place you on the waitlist.
Keep in mind that upgrade eligibility depends on your fare class, route, and elite status. Data from United’s guidelines and traveler forums show that most domestic short-haul upgrades clear earlier than long-haul flights.
Visual idea: Screenshot of the United app “Upgrade” button on a booked flight.
Go to My Trips or Upcoming Flights and tap the flight you want to upgrade. I usually check this before ever thinking of calling 877-297-0699, just to see what options the app shows.
Look for the upgrade icons on your flight details. Only certain fare classes and routes allow CPU, PlusPoints, or MileagePlus upgrades.
Tap the relevant upgrade option and follow the prompts. Some upgrades may require points or a co-pay for mileage upgrades. Confirm your choice once you apply.
The app shows your position with codes like RN, PN, or PZ. This updates dynamically as passengers check in or changes occur.
Visual idea: Annotated screenshot: “Upgrade Requested → Waitlist Status → Confirmation.”
Request upgrades as soon as you book your flight.
Choose fare classes eligible for upgrades.
Use PlusPoints strategically on long-haul routes.
Check availability frequently — last-minute clears happen more than you might think.
If you’re unsure about eligibility or want confirmation of your fare class, calling 877-297-0699 can save time and prevent mistakes. I once watched my PlusPoints upgrade clear just hours before boarding after verifying the fare class.
Visual idea: Table showing upgrade likelihood by fare class and elite status.
Waiting too long to request upgrades.
Misreading upgrade icons or misunderstanding fare eligibility.
Forgetting to monitor the waitlist for changes.
Ignoring PlusPoints expiration or redemption rules.
Requesting an upgrade on the United app is simple and puts you in control, but timing, fare class, and elite status matter. By following these steps and monitoring your upgrade status, you can improve your chances of flying in comfort without the stress of last-minute calls.